Deepfake case study · Audio
retail client deepfake (Feb 2026)
AI bots requested $21 returns across thousands of calls to a retail client's contact center. Each amount was below agent authorization thresholds, so the money went out without question.
- Incident date
- Feb 2026
- Target
- retail client
Updated May 6, 2026 · 1 min read
AI bots requested $21 returns across thousands of calls to a retail client's contact center. Each amount was below agent authorization thresholds, so the money went out without question.