FPL warns of rise in AI-generated scam calls targeting customers - WPLG Local 10

Florida Power & Light (FPL) is alerting customers to a rise in AI-generated scam calls. These calls attempt to trick customers into providing personal information and making payments.

What happened

Customers have reported receiving AI-generated voicemails claiming to be from FPL. These messages falsely state that the customer's home has been flagged for an energy compliance review due to changes in Florida's efficiency standards. The AI-generated voice prompts customers to call a number to complete the review and potentially receive thousands of dollars in energy rebates and a new air conditioner at no cost. FPL warns that the calls are scams designed to collect personal information and demand payments from customers.