Deepfake case study · Audio
Call centers/customer service representatives deepfake (Nov 2025)
Customers are using AI voice agents to automate interactions with call centers, negotiating bills and attempting to bypass security protocols. While the AI agent in the described experiment failed to get a lower…
- Incident date
- Nov 2025
- Target
- Call centers/customer service representatives
Updated May 6, 2026 · 1 min read
Customers are using AI voice agents to automate interactions with call centers, negotiating bills and attempting to bypass security protocols. While the AI agent in the described experiment failed to get a lower rate, experts suggest it is a rising trend.